Privacy policy

Last updated: December 16, 2025

At The Tag Drop, LLC (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, how it may be processed, and your rights when using our website and services.

1. Information We Collect

Personal Information: Name, email address, phone number, billing and shipping address, and payment-related details required to process orders.
Files and Artwork: Drawings, photographs, tag lists, spreadsheets, graphics, purchase orders, specifications, or other documents submitted for quoting, production, review, or support.
Automatically Collected Data: IP address, browser type, device data, referring URLs, pages visited, and usage metrics collected through cookies and analytics tools.

2. How We Use Your Information

To process, fulfill, and communicate about orders and projects.
To review documentation, prepare layouts, generate production-ready files, and coordinate fulfillment.
To respond to inquiries, provide quotes, proofs, and customer support.
To operate, maintain, analyze, and improve our website, services, and internal workflows.
To comply with legal obligations, enforce our Terms of Service, and prevent fraud or misuse.
To send transactional, service-related, or operational communications.

3. Automation, Artificial Intelligence & Data Processing

The Tag Drop, LLC may use automated systems, software tools, and artificial intelligence technologies to assist with internal operational tasks such as document review, layout preparation, internal analysis, quoting assistance, and customer communication.

Customer-submitted materials — including files, drawings, photos, tag lists, spreadsheets, specifications, and purchase orders — may be processed by such systems solely for the purpose of fulfilling your order or providing requested services.

No AI Training or Model Development: Customer-submitted materials are not used to train, fine-tune, improve, or develop public, private, or commercial artificial intelligence or machine learning models, whether operated by The Tag Drop, LLC or third parties.

Third-Party Restrictions: Any third-party tools, platforms, or service providers used in our workflow are contractually prohibited from retaining, reusing, aggregating, analyzing, or incorporating customer materials into artificial intelligence training datasets, analytics models, or derivative systems beyond order fulfillment.

Customer Responsibility: Use of automation or AI-assisted tools does not replace customer responsibility for reviewing content, verifying accuracy, confirming specifications, or ensuring compliance with engineering, safety, regulatory, or jurisdictional requirements.

4. How We Share Information

We share information only as necessary to operate our business and fulfill customer orders:

With trusted trade vendors, engravers, and print partners for production and blind shipping fulfillment.
With payment processors (such as Shopify Payments or PayPal) for secure transaction processing.
With shipping carriers to facilitate delivery and provide tracking.
With IT, hosting, analytics, automation, and infrastructure providers that support secure and functional operations.

All such parties are bound by confidentiality, data protection, and limited-use obligations consistent with this Policy. We do not sell, license, rent, or trade personal information or customer files for marketing, advertising, or AI training purposes.

Limitation of Responsibility: While we exercise reasonable care in selecting and contracting with partners, The Tag Drop, LLC is not responsible for unauthorized misuse, breach, or security failures occurring on systems controlled by third parties beyond our reasonable control, provided such use is contrary to contractual restrictions imposed by The Tag Drop, LLC.

5. Cookies and Analytics

We use cookies and similar technologies to improve website functionality and performance. Analytics tools (such as Google Analytics or Shopify Analytics) collect aggregated, non-identifiable usage data. You may manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet-based system is completely secure, and use of our website or services is at your own risk.

7. Data Retention

Information is retained only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records. Files and artwork may be archived for reorders or quality control and may be deleted upon written request where reasonably feasible.

8. Your Rights

You may request access to, correction of, or deletion of personal information.
Depending on your location, you may have additional rights under applicable privacy laws (including GDPR or CCPA).
Requests may be submitted to support@thetagdrop.com. Identity verification may be required.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content, security, or privacy practices. Please review their policies before providing personal information.

10. Governing Law and Venue

This Policy is governed by the laws of the State of Michigan, United States. Any dispute shall be brought exclusively in the state or federal courts located in Oakland County, Michigan.

11. Updates to This Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting. Continued use of our website or services constitutes acceptance of the revised Policy.

12. Contact Us

Questions or concerns about privacy? Your Sign Guy’s happy to help.

Email: support@thetagdrop.com
Phone/Text: (248) 659-2642
Mailing Address: 2222 W Grand River Ave, Suite A, Okemos, MI 48864, USA