Chargeback & Payment Dispute Policy

Last updated: December 16, 2025

This Chargeback & Payment Dispute Policy applies to all payments made to The Tag Drop, LLC (“Company,” “we,” “us,” or “our”) through Shopify Payments, QuickBooks Payments, or any other approved payment processor. By placing an order, the customer agrees to the terms set forth below.

1. Custom-Made Goods & Final Sale

All products sold by The Tag Drop, LLC are custom-made to order based on customer-provided specifications.
Once production begins, orders are final and non-refundable, except in cases of verified manufacturing defect or vendor production error.
Custom-made goods are not eligible for cancellation, return, or refund due to customer error, change of mind, or dissatisfaction after proof approval.

2. Proof Approval & Authorization

Customer approval of artwork or proofs constitutes written authorization to proceed with production.
Approved proofs represent full acceptance of content, layout, specifications, and quantities.
Chargebacks based on customer-approved artwork, proofs, or specifications are considered invalid.

3. Required Dispute Resolution Process

Customers agree to contact The Tag Drop, LLC directly to attempt resolution prior to filing any chargeback or payment dispute.
Failure to follow this process may result in dispute denial and permanent refusal of future service.
Submitting a chargeback does not negate or override our published policies.

4. Chargeback Abuse

Chargebacks filed for services rendered, products delivered, or custom goods produced in accordance with approved proofs and specifications are considered chargeback abuse.

We reserve the right to:

Contest all chargebacks with supporting documentation
Recover costs associated with dispute handling, evidence submission, and administrative processing
Refuse future service to customers who initiate unjustified chargebacks

5. Evidence Provided in Disputes

In the event of a chargeback or payment dispute, we may submit the following evidence to the payment processor or issuing bank:

Order confirmation and payment records
Customer-approved artwork, proofs, or written approvals
Production timestamps and vendor confirmations
Shipping records, tracking numbers, and delivery confirmations
Links to our Terms of Service, Return & Refund Policy, Shipping Policy, and Artwork & Proof Approval Policy

6. Shipping & Delivery Disputes

Once an order is transferred to the carrier, risk of loss passes to the customer.
Carrier delays, misdelivery, theft, or failed delivery attempts do not constitute grounds for chargebacks.
Delivery confirmation from the carrier is considered proof of fulfillment.

7. Fraud & Unauthorized Transactions

Claims of unauthorized use must be reported immediately upon discovery.
We cooperate fully with payment processors and banks in fraud investigations.
False claims of unauthorized use may result in permanent account restriction.

8. Limitation of Liability

To the maximum extent permitted by law, The Tag Drop, LLC’s total liability in connection with any chargeback, dispute, or payment-related claim shall not exceed the amount paid for the specific transaction in dispute.

9. Governing Law & Venue

This Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Oakland County, Michigan.

10. Entire Agreement

This Chargeback & Payment Dispute Policy forms part of our Terms of Service. In the event of a conflict, the Terms of Service shall control, except where this Policy expressly governs payment disputes and chargebacks.