Refund policy

Last updated: December 16, 2025

This Return and Refund Policy applies to all products and services offered by The Tag Drop, LLC (“Company,” “we,” “us,” or “our”). All products are custom-made to order based on customer-supplied specifications and are produced through verified trade printers, engravers, and fulfillment vendors (“production partners”).

Because each order is custom manufactured and cannot be resold, we do not accept returns, exchanges, or refunds except in cases of verified manufacturing defects or vendor production errors, as determined by The Tag Drop, LLC in its sole discretion.

1. Eligibility for Replacements or Reprints

• Only orders with a confirmed manufacturing, printing, or production defect qualify for replacement or reprint.
• Claims must be submitted within five (5) business days of confirmed delivery.
• Claims submitted after this window will not be eligible for replacement, refund, or credit.
• Clear photo documentation of the defect, packaging, and affected items is required.
• All claims are subject to review and approval by both The Tag Drop, LLC and the applicable production partner.

2. Customer Responsibilities & Proof Approval

• Customers are solely responsible for reviewing and approving all proofs, artwork, dimensions, materials, quantities, and specifications prior to production.
• Proof approval or artwork submission constitutes full authorization to proceed with production.
• We are not responsible for spelling errors, layout issues, incorrect information, or design flaws contained in customer-approved or customer-supplied files.
• Minor variations in color, finish, texture, or material appearance are considered industry standard and are not defects.

3. How to Submit a Claim

1. Email support@thetagdrop.com within five (5) business days of delivery.
2. Include your order number, a brief description of the issue, and clear photos showing the defect.
3. Our team will review the claim and coordinate with the production partner to determine eligibility and resolution.

4. Resolution Options

If a claim is approved:

• A replacement or reprint will be produced and shipped at no additional cost.
• Refunds are issued only if a reprint is not feasible or cannot meet production standards.
• Any refund or credit is limited to the original purchase price of the affected item(s) only.

Please note: Because all products are custom-made, we cannot accept returns or issue refunds for:

• Errors or omissions in customer-provided or customer-approved artwork
• Color variance between on-screen previews and final printed output
• Incorrect size, material, finish, or quantity selected at checkout
• Normal wear, environmental exposure, or installation-related damage
• Delays, loss, theft, or damage caused by shipping carriers or third parties after transfer to the carrier

5. Shipping Damage & Delivery Issues

• Shipping damage must be reported within 24 hours of delivery.
• Photos of the damaged product, packaging, and shipping label are required.
• Once an order is transferred to the carrier, risk of loss passes to the customer.
• The Tag Drop, LLC is not responsible for carrier delays, misdelivery, theft, or failed delivery attempts.

6. Non-Returnable & Non-Refundable Items

• All custom signage, printed graphics, decals, and engraved tags
• Orders already in production or completed
• Items damaged through misuse, improper installation, or unauthorized modification
• Products returned without prior written authorization

7. Cancellations

Orders cannot be canceled, modified, or refunded once production has begun. Orders canceled prior to proof approval may be subject to setup, design, or processing fees.

8. Limitation of Liability

To the maximum extent permitted by law, The Tag Drop, LLC shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability under any claim shall not exceed the amount paid for the specific order giving rise to the claim.

9. Governing Law & Venue

This Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any dispute shall be brought exclusively in the state or federal courts located in Oakland County, Michigan.

10. Contact

If you have questions or need help with a claim, your Sign Guy’s here to help.

Email: support@thetagdrop.com
Phone/Text: (248) 659-2642
Mailing Address:
2222 W Grand River Ave, Suite A
Okemos, MI 48864, USA

© The Tag Drop, LLC. All rights reserved.